FAQ


PRODUCT

What is the shelf life of Greenwich Baked Goods product?
We take pride in the small batch freshness of our products.  Greenwich Baked Goods are baked with natural ingredients and do not contain additives or preservatives.

  • Breads, Bundts, Brownies, and Muffins:  Stored at normal room temperature or in the refrigerator. Leave in the cello sleeve they arrived in or remove and wrap tightly in foil. If properly wrapped, these items will last 7-10 days.  .  For longer term, they can be removed from the cello sleeve, wrapped in foil and put into a plastic freezer bag, lasting up to three months.  Simply remove from freezer, thaw, and enjoy.
  • Marble Squares-  Removed from the cello sleeve and wrapped in foil, these will last 3 to 5  days.  They are best eaten fresh. 

Do GBG products contain nuts?
Yes, some of our products do contain nuts; when nuts are an ingredient, it is indicated on the product description as well as the ingredient statement.  People with nut allergies should be aware that tree nuts are present in our production facility.  Our products do not contain peanuts and we do not process peanuts in our facility. 

Do you have gluten free bread?
Not yet but we will in the future!

SHIPPING

When will my order ship?
Orders received Monday through Thursday are baked and will ship within 48 hours.

Orders received on Friday will be baked and shipped on Monday by 5pm. 

If the order is sizable, we may need more time and will contact you. 

How will my order be shipped?
All orders are shipped via UPS.  Shopify will offer the best UPS options for your shipping address.  You may select your preferred shipping speed.  The system will calculate the cost of your shipping by weight and zip code.  

Please note that UPS does not deliver to PO Boxes. You must enter a valid street address when placing your order. 

CUSTOMER SERVICE

Can you include a personal note with my order?
Yes, of course!  Greenwich Baked Goods is all about a special experience.  There is a box on the check out page for recipient notes.  When you request a personalized gift message, we will be glad to include a handwritten note. 

What if I’m not satisfied with my purchase?

We of course want you to be completely satisfied with your Greenwich Baked Goods product and purchase experience.  If for any reason you are dissatisfied, please contact us at greenwichbakedgoods@gmail.com.